Claims Management

Vehicle accidents can cause fleet, risk, safety and HR issues. Fleet Response’s programs create solutions for all of these areas. Fleet Response is built on an insurance background, and is uniquely qualified to manage the entire lifecycle of a claim – from the initial notice of loss to completion of repairs. We make sure your drivers are satisfied and your vehicles are repaired to your standards and quickly returned to service at a carefully managed cost.

Our services include first-party claims management, third-party claims management, property damage claims and subrogation.

Our claims management services are based on a promise of:

  • Flexibility: We’ll build a customized claims management program to meet your needs and specifications.
  • Visibility: Our tools are designed to provide on-demand access to the exact data and reports you need.
  • Accountability: We make sure that you look good. Working with Fleet Response is seamless and easy.
Accident Reporting and Vehicle Repair

Our Accident Management Program includes:

  • An accident reporting instruction packet issued to all drivers
  • 24/7 accident reporting assistance via toll-free call, including towing and security services
  • A complete report of the incident, based on your customized parameters
  • Communication with the driver, witnesses, and/or third party as necessary
  • Determination of subrogation potential 
  • Police report requests (if necessary)
  • I-CAR Platinum trained and ASE certified adjusters completing thorough reviews of estimates and photos utilizing computerized estimating software
  • MBE/WBE/DBE/SDB certified body shops that are monitored to ensure quality workmanship
  • Independent appraisal (if necessary)
  • Follow-up via a computerized tracking system to ensure appointment commitments are met and timely repairs are completed
  • Approval of repairs or salvage bid solicitations, based upon your criteria
  • Easily manage repair approvals with FleetSuite mobile
  • Management access to real-time claim activity
  • Custom reporting
  • One consolidated invoice for all services rendered
  • Property Damage and Bodily Injury Claims

    Fleet Response can provide the same level of customer service that our clients have come to know and trust – to other parties – just like we would your drivers.

    Third Party Property Damage Claims

    When a third party vehicle is damaged, Fleet Response will manage the third party repair and/or payment.

    • Claims Triage: Receives first notice of loss, track claim in system, and review by representative based on experience, exposure and license.
    • Investigating Coverage: Claim acknowledgment and responses will be sent to each client/customer throughout the process. All claims will be investigated fairly and communicated in accordance with local laws, regulations and fair claims acts.
    • Liability Handling: All claims will have a liability investigation which will be unbiased and focused on all relevant facts and details related to the claims at hand.
    • Repair Management (including Rental): For repairable vehicles, vehicle owners will ultimately decide where to repairs their vehicle, but Fleet Response will worth with the owner’s selected body shop of choice for any repair that takes place.

    Bodily Injury Claims

    When there is injury due to a motor vehicle accident, Fleet Response will manage the third party injury with exceptional customer service for a sensitive situation.

    • Claims Triage: Receives first notice of loss, track claim in system, and review by representative based on experience, exposure and license. Fleet Response is prepared to handle all types of injury claims.
    • Investigating Coverage: Claim acknowledgment and responses will be sent to each client/customer throughout the process. All claims will be investigated fairly and communicated in accordance with local laws, regulations and fair claims acts.
    • Reserve Practices: Data will be stored to capture the average cost to settle and updated as new information becomes available.
    • File Documentation/Record Retention: Flee Response will save all claims related data and documentation pursuant to statute of limitations so that the information can be readily accessible and retrievable at any time.
    Salvage

    Through our extensive vehicle remarketing network, Fleet Response will maximize the remaining value of terminated and total loss fleet vehicles. Upon request, Fleet Response will contact reputable salvage buyers from our nationwide network in order to receive a timely, competitive purchase offer.

    Our Salvage Program includes:

    • Immediate access to an experienced, nationwide network of affiliates
    • Personalized bidding, one vehicle at a time
    • Multiple bid solicitation = higher dollar value
    • Increased AMR results
    • Approximate 10-day transaction time
    • Completion of sales legal paperwork
    • Customized reporting with pertinent transaction details
    Glass Repair and Replacement
    FleetSuite®

    FleetSuite® is an exclusive, proprietary, custom-built online tool offering access to real-time accident data 24 hours a day, seven days a week. It was created and is maintained by our in-house team of application developers, which allows customer-specific customizations as requested.

    FleetSuite® Features include:

    • Password-protected access to an unlimited number of users designated by your company, including restricted access by corporate structure or system rights
    • Access to all pertinent claim information including loss notices, photos and estimates
    • Access to multiple standard ad-hoc reports
    • Customizable StatCenter to view charts and graphs
    • Ability to communicate with Fleet Response representatives
    • System training offered anytime