Fleet Response is a Specialized Auto Third Party Administrator (TPA) offering claims, safety, and compliance solutions for your fleet, risk, and safety teams.
Our mission is to provide innovative and effective services to our clients while maintaining a high standard of professionalism and partnership in an environment that fosters opportunity and integrity.
Our services include first party auto, third party property, and bodily injury claims management, and subrogation services. Our goal is to manage all aspects of the claims process with a focus on controlling costs and cycle time.
Fleet Response is built on an insurance background; and is uniquely qualified to manage the entire lifecycle of a claim – from the initial notice of loss, management of the repair process, recovery of subrogation and/or resolution of the bodily injury claim.
We deliver verifiable savings through skillful management of claims and repairs, reduced risk of exposure through driver safety programs, and improved recovery of accident expenses through aggressive subrogation in cases of third-party liability.
Known for a high level of flexibility and customer service, Fleet Response can support – or even create – an important bridge between risk and fleet management.
Third Party Property Damage Claims
When a third party vehicle is damaged, Fleet Response will manage the third party repair and/or payment.
Claims Triage: Receives first notice of loss, tracks claim in system, and is reviewed by representative based on experience, exposure, and license.
Investigating Coverage: Claim acknowledgment and responses will be sent to each client/customer throughout the process. All claims will be investigated fairly and communicated in accordance with local laws, regulations and fair claims acts.
Liability Handling: All claims will have a liability investigation which will be unbiased and focused on all relevant facts and details related to the claims at hand.
Repair Management (including Rental): For repairable vehicles, vehicle owners will ultimately decide where to repairs their vehicle, but Fleet Response will work with the owner’s selected body shop of choice for any repair that takes place.
Bodily Injury Claims
When there is injury due to a motor vehicle accident, Fleet Response will manage the third party injury with exceptional customer service for a sensitive situation.
Claims Triage: Receives first notice of loss, tracks claim in system, and is reviewed by representative based on experience, exposure and license. Fleet Response is prepared to handle all types of injury claims.
Investigating Coverage: Claim acknowledgment and responses will be sent to each client/customer throughout the process. All claims will be investigated fairly and communicated according to local laws, regulations and fair claims acts.
Reserve Practices: Data will be stored to capture the average cost to settle and updated as new information becomes available.
File Documentation/Record Retention: Fleet Response will save all claims related data and documentation according to statute of limitations so that the information can be readily accessible and retrievable at any time.
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