Fleet management gets more complicated every day. There are more vehicle options, safety concerns, regulations and mandates. The need for collaboration between fleet managers and other departments is becoming imperative to help drive organizational performance. Fleet managers express concern that despite the increasing impact of their...
By most measures, home delivery services are the fastest-growing segment of the transportation industry. This trend has put Fleet Response’s flexibility to the test to design safety programs that meet the unique needs of final-mile delivery contractors. Here are two examples. Amazon In 2018, Amazon ordered 20,000...
At Sprint, you have to take a defensive driving course before being allowed to drive on company time. The course is administered by Fleet Response, and 800 to 1,000 Sprint employees or new hires take it each year, according to Bret Watson, Fleet Manager at...
Experts from Fleet Response identify changes in subrogation and repairs that will put more pressure on fleets. • Automotive sensors and relays continue to raise repair costs and increase cycle times • Windshield replacement requires an extra step in vehicles with Advanced Driver Assistance Systems • Subrogation grows...
A new development for managing risk inherent to reimbursed drivers • Companies struggle to manage compliance with safety polices for reimbursed drivers • Collection and verification of adequate insurance coverage presents the most difficult burden • A new bundle of online tools from Fleet Response provides a turnkey...
In the excitement of Customer Service Week 2019, we wanted to focus on the customer experience here at Fleet Response. Fleet Response has grown to become the leader in custom designed claims and safety management services, offering the most efficient and cost-effective of outsourced solutions....
Every year in June, Cleveland-based STERIS used to fly its high-risk drivers to corporate headquarters for a day of driver safety training. It was just 15 or 20 people – about 1 percent of those who drove on company business. But it was costly and time-consuming....
A national chain of auto service shops needed help managing its self-insured garagekeepers liability claims. Unable to handle the high-volume of low-cost claims, its TPA went the extra mile to find a partner that could. If you run an auto repair business and drop a wrench...
When you manage a fleet of vehicles, accidents are about more than personal liability; it’s a matter of public safety. Fleet managers have a responsibility to ensure fleet safety training remains a top priority for their organization. “Companies are either good or lucky,” says Jerry Veres, Certified...
Preventing damage to your brand from unresolved third-party claims Third-party claims that arise from fleet activity put a company’s good name on the line. Even small ones require fast processing and white-glove care to achieve the best outcome. Many companies put their brand at risk...