The Big Picture By the numbers, the biggest risk most companies take occurs on the public roadways. Transportation accidents cause 40 percent of workplace fatalities, according to the Bureau of Labor Statistics – by far the No. 1 cause. 1 in 4 deaths resulted from so-called...
In the day-to-day monotony of any job, it’s easy to get bogged down by the endless workload and forget the real impact that your work may have on another person. At Fleet Response, we strive to help our employees feel the direct positive impact that their...
Fleet Response understands the power of customer service feedback and actively uses it to increase employee morale, find coaching opportunities, and support our customer first culture. After each repair, an email is sent to drivers and managers asking that they provide comments and rate our customer...
When an employee in a company vehicle reports an accident, the call center’s priority should be to address the immediate safety and health of those involved. But what happens in the next 10-15 minutes can have a big impact on how much the claim ultimately costs....
Exclusive Content Q1 2018 This report shares key performance measures for fleet and risk managers, including accident and claim data, repairs, salvage, cycle times and safety. Click here to read the full report This information is the copyright of Fleet Response. If you’d like to share it with...
Auto claims data is easy to gather, but difficult to optimize for growing your business. Read how Fleet Response effectively uses data gathered to cultivate growth. Return On Investment of on-board safety systems More and more fleet vehicles are equipped with Vehicle Safety Technology (VST) – things...
Bret Watson, corporate fleet manager for telecommunications giant Sprint, dreaded January and February. Typically slow months, he used the down time to run annual MVR scans for the 4,000-or-so drivers who used Sprint’s self-insured fleet of 3,200 cars, small SUVs, and light- and medium-duty trucks. Each...
Exclusive Content Q4 and Year End 2017 Except where noted, data sets are based on a total census of approximately 500,000 vehicles across the United States under management by Fleet Response, representing a range of industries including service, sales, delivery, government, telecommunications and pharmaceutical. Truck data...
Sources: Stuart Braun, Adjuster & Maintenance Manager, Fleet Response and Jason Tidmore, Claims Manager, Fleet Response When a vehicle in your fleet is damaged, it’s the adjuster’s job to make sure the repairs are done right. It can get complicated. Here are 6 keys for returning vehicles...
Reducing fleet costs by improving recovery yields and reducing cycle times Organizations that self-insure truck or auto fleets often struggle to make subrogation a priority. Small staffs are focused on keeping vehicles on the road, and the details of subrogation are more about insurance than fleet...