Fleet Response is proud to announce Samantha McHenry, Claims Representative, as the Outstanding Performance Award Winner for November 2018. Samantha has been with Fleet Response for about two years. Within that time, she has displayed the knowledge she has learned in the Call Center and applied...
Our mission at Fleet Response is to provide innovative and effective service to our clients and maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity and excellence. To provide the highest level of customer service, Fleet Response created its own...
Fleet Response is proud to announce Genna Moats, Office Coordinator, as the Outstanding Performance Award Winner for October 2018. Genna has been with Fleet Response for one year. Within that time, she has displayed a willingness to take on new tasks tossed her way, been a...
Fleet Response is proud to announce Andrew Gould, Call Center Representative II, as the Outstanding Performance Award Winner for September 2018. Andrew has a vast knowledge of Heavy Equipment Claims and he is very good and explaining to even senior reps on when to use what...
Fleet Response understands the power of customer service feedback and actively uses it to increase employee morale, find coaching opportunities, and support our customer first culture. After each repair, an email is sent to drivers and managers asking that they provide comments and rate our customer...
Fleet Response is proud to announce Lisa Grose, Sr. Call Center Representative, as the Outstanding Performance Award Winner for August 2018. Lisa started with Fleet Response in 2015 and has moved from Call Center Representative to Sr. Representative. Throughout her time here Lisa has learned a...
Fleet Response, a leader in custom designed claims management services, promoted Julie Cravener to Call Center Manager. “She has worked hard for this new opportunity,” said Roger Cervenka, Director of Client Services. “By moving Julie to a management position, this allows the Call Center to have...
Fleet Response, recently hosted their 2018 Client Advisory Board meeting in Cleveland, Ohio. The two day event included a preview of VISIBILITY, Fleet Response’s newest generation of their online tool and a newly developed Mobile Reporting App that will be released this fall. Discussions centered around...
Cleveland, Ohio, August 7, 2018 — Fleet Response, a leader in custom designed claims management services, announces that Mark Genger has been named Vice President of Risk and Finance. Mark joined Fleet Response in 2004 and has experienced success in a variety of roles within the...
Fleet Response is proud to announce John, Manager of Information Technology, as the Outstanding Performance Award Winner for July 2018. John has worked in a large call center environment which prepared him for some of the challenges that Fleet Response faced in our recent phone system...