Fleet Response is proud to announce Andrew Gould, Call Center Representative II, as the Outstanding Performance Award Winner for September 2018. Andrew has a vast knowledge of Heavy Equipment Claims and he is very good and explaining to even senior reps on when to use what...
Fleet Response understands the power of customer service feedback and actively uses it to increase employee morale, find coaching opportunities, and support our customer first culture. After each repair, an email is sent to drivers and managers asking that they provide comments and rate our customer...
Fleet Response is proud to announce Lisa Grose, Sr. Call Center Representative, as the Outstanding Performance Award Winner for August 2018. Lisa started with Fleet Response in 2015 and has moved from Call Center Representative to Sr. Representative. Throughout her time here Lisa has learned a...
Fleet Response, a leader in custom designed claims management services, promoted Julie Cravener to Call Center Manager. “She has worked hard for this new opportunity,” said Roger Cervenka, Director of Client Services. “By moving Julie to a management position, this allows the Call Center to have...
Fleet Response, recently hosted their 2018 Client Advisory Board meeting in Cleveland, Ohio. The two day event included a preview of VISIBILITY, Fleet Response’s newest generation of their online tool and a newly developed Mobile Reporting App that will be released this fall. Discussions centered around...
Cleveland, Ohio, August 7, 2018 — Fleet Response, a leader in custom designed claims management services, announces that Mark Genger has been named Vice President of Risk and Finance. Mark joined Fleet Response in 2004 and has experienced success in a variety of roles within the...
Fleet Response is proud to announce John, Manager of Information Technology, as the Outstanding Performance Award Winner for July 2018. John has worked in a large call center environment which prepared him for some of the challenges that Fleet Response faced in our recent phone system...
This summer Fleet Response hosted their inaugural internship class with five participants from different schools around Ohio. Keep reading to get to know our wonderful group of interns. Fleet Response’s summer internship program focuses on ensuring the interns will do meaningful work and gain valuable skills...
Fleet Response is proud to announce Jessica Jeko, Sr. Claims Representative, as the Outstanding Performance Award Winner for June 2018. Jessica has been with Fleet Response for four and a half years and during this time has proven to not only go above and beyond fulfilling...
Fleet Response is proud to announce Megan Aloisi, Auto Subrogation Manager, as the Outstanding Performance Award Winner for May 2018. Megan has been with Fleet Response for fifteen years and during this time has proven to exemplify her leadership capabilities by continuously assisting others and ensuring...