Fleet Response understands the power of customer service feedback and actively uses it to increase employee morale, find coaching opportunities, and support our customer first culture. After each repair, an email is sent to drivers and managers asking that they provide comments and rate our customer...
When an employee in a company vehicle reports an accident, the call centerās priority should be to address the immediate safety and health of those involved. But what happens in the next 10-15 minutes can have a big impact on how much the claim ultimately costs....
Exclusive Content Q1 2018 This report shares key performance measures for fleet and risk managers, including accident and claim data, repairs, salvage, cycle times and safety. Click here to read the full report This information is the copyright of Fleet Response. If youād like to share it with...
Fleet Response is proud to announce Lisa Grose, Sr. Call Center Representative, as the Outstanding Performance Award Winner for August 2018. Lisa started with Fleet Response in 2015 and has moved from Call Center Representative to Sr. Representative. Throughout her time here Lisa has learned a...
Fleet Response attended a breakfast on September 6th.Ā Attendees included 2018 Employee of the Year finalists, and members of the Fleet Response Executive Leadership Team. The honorees will be showcased atĀ the 2018 Family Business ConferenceĀ and will explore perspectives from both industry experts and actual family business...
Fleet Response, a leader in custom designed claims management services, promoted Julie Cravener to Call Center Manager. āShe has worked hard for this new opportunity,ā said Roger Cervenka, Director of Client Services. āBy moving Julie to a management position, this allows the Call Center to have...
Auto claims data is easy to gather, but difficult to optimize for growing your business. Return On Investment of on-board safety systems More and more fleet vehicles are equipped with Vehicle Safety Technology (VST) ā things like blind-spot monitoring, collision avoidance, driver alertness detection, and electronic stability...
Fleet, Risk & Safety professionals recently gathered at Fleet Responseās corporate headquarters in Cleveland, Ohio for a three-day Client Advisory Board and Summer Symposium Event. The annual Open House event enables industry leaders from across the country to assemble for educational seminars, networking, presentation of...
Jeff Fender and Allison Lanzilotta, from the Fleet Response Executive Team, present awards to each client representative. The Platinum Partnership Award Winners are Illinois Tool Works (ITW), Ā Ā Sunbelt, and T-Mobile.Ā The Gold Partnership Winners are Dish Network and American Fidelity āThe awards are a way to...
Fleet Response, recently hosted their 2018 Client Advisory Board meeting in Cleveland, Ohio. The two day event included a preview of VISIBILITY, Fleet Responseās newest generation of their online tool and a newly developed Mobile Reporting App that will be released this fall. Discussions centered around...