John has been a valuable member of the Fleet Response team for almost three years as the Manager of Information Technology. He brings more than 25 years of technology experience drawn from a variety of industries. John prides himself on equipping our staff with the technical...
Fleet Response is proud to announce Zak Etela, Sr. Claims Representative, as the 2019 Ron and Fran Mawaka Employee of the Year. Finalists included Julie Cravener, Call Center Manager, Matt Nycz, Sr. Subrogation Specialist, Joe Hurst, Enterprise Architect, Andrea Hughes, DHP Administrator, and Mike Irey,...
When it comes to formulating a fleet safety program, repetition and standards are the keys to success. Fleet managers should take note of employees who may not be aware of the safety policy and have the employees practice safety in their everyday routine. Fleet safety...
Safety Training Isn’t Enough Why local delivery services are learning that an effective safety program does more than provide driver training. A startup boom in local delivery services has created high demand for driver safety training. But a safety program that meets guidelines, reduces risk and manages...
When there is injury due to a motor vehicle accident, Fleet Response will manage the third party injury with exceptional customer service for a sensitive situation. - Claims Triage: Receives first notice of loss, track claim in the system, and review by representative based on experience,...
Benchmark Data This report shares key performance measures for fleet and risk managers, including accident and claim data, repairs, salvage, cycle times and safety. CLICK HERE TO ACCESS THE REPORT This information is the copyright of Fleet Response. If you’d like to share it with others, please refer them...
Cori has been with Fleet Response for a little over a year and works in Business Development as a dedicated safety, delivery contractor, and business development coordinator. Cori’s manager, Kari Hagan, said that “Cori has done a great job tackling everything we’ve thrown at her....
Fleet Response prides itself on creating an environment that fosters opportunity, integrity, and excellence. So, as our organization continues to grow, we work hard to hold on to these family roots. In the first few months of 2019, four employees have received promotions to Supervisor positions;...
Fleet Response partner, Discount Tire, recently recognized two of our employees, Sara Starkey and Mary Sittnick from the Claims Department, for being Star Performers in claims handling. Sara received the award for Superior Claim Handling in 2018 and Mary was awarded the March 2018 –...
The power of claims data: How lack of measurement is stunting your corporate strategy Claims that arise from fleet operations are a necessary cost of doing business. But unless they align with corporate strategy, even closely managed claims may be costing the company more than you realize. That’s...