Fleet Response is proud to announce Alyce McClain as the Outstanding Performance Award Winner for October. Alyce has been with Fleet Response since November of 2018 and works as a Call Center Representative in the Customer Service Department. Alyce received multiple nominations for the peer-chosen award. One...
Fleet Response celebrated National Customer Service Week October 7-11th with the theme, The Magic of Service. Thanks to our Leadership Exploration and Development (LEaD) team for all their hard work and planning in creating a wonderful week of activities and surprises! [Related Article: 2018 Leadership...
A new development for managing risk inherent to reimbursed drivers • Companies struggle to manage compliance with safety polices for reimbursed drivers • Collection and verification of adequate insurance coverage presents the most difficult burden • A new bundle of online tools from Fleet Response provides a turnkey...
At Fleet Response, people are our top priority, to ensure that we have the best people working for us we are interested about developing and nurturing young talent. Being able to have interns join our staff gives us a fresh approach, perspective, and energy our...
Fleet Response is proud to announce Lindsey Fade as the Outstanding Performance Award Winner for September. Lindsey has been with Fleet Response since April 2018 and works in the Maintenance Department as a Maintenance Specialist. Lindsay received multiple nominations for the peer-chosen award. A few of these...
In the excitement of Customer Service Week 2019, we wanted to focus on the customer experience here at Fleet Response. Fleet Response has grown to become the leader in custom designed claims and safety management services, offering the most efficient and cost-effective of outsourced solutions....
Benchmark Data This report shares key performance measures for fleet and risk managers, including accident and claim data, repairs, salvage, cycle times and safety. CLICK HERE TO ACCESS THE REPORT This information is the copyright of Fleet Response. If you’d like to share it with others, please refer them...
Every year in June, Cleveland-based STERIS used to fly its high-risk drivers to corporate headquarters for a day of driver safety training. It was just 15 or 20 people – about 1 percent of those who drove on company business. But it was costly and time-consuming....
Fleet Response is proud to announce James Ruffing as the Outstanding Performance Award Winner for August. For 16 years, James has served our clients in multiple capacities to include Call Center, Claims, Heavy Equipment Claims, Subrogation, and as the Team Lead for the Maintenance Department. He...
A national chain of auto service shops needed help managing its self-insured garagekeepers liability claims. Unable to handle the high-volume of low-cost claims, its TPA went the extra mile to find a partner that could. If you run an auto repair business and drop a wrench...