19 Aug 2022 Summer Internship Experience
This summer, we welcomed our largest class of 8 interns to our team. The 12-week internship program offers students the opportunity to gain valuable experience working in a professional business environment, develop communication skills, gain connections and build relationships with Fleet Response employees.
The interns worked in several departments including claims, subrogation, maintenance, marketing and IT. They completed impactful projects including revision of the maintenance packet that is sent out to drivers and creating a Fleet Response TikTok account.
Alex Marcia:
Describe the work you completed during the summer.
During this internship, I was tasked with setting up and configuring Microsoft’s Sentinel software through the Azure Active Directory for Fleet Response. This involved me learning about the company’s AAD, the functionality of Sentinel, and the programming language KQL. Using some test environments and templates provided by Microsoft, I implemented multiple analytics rules using logs from all the connectors Fleet Response had enabled so far and accompanied these rules with playbooks to perform automated tasks when triggered. To keep track of my work and to make it easier on the IT team, I then documented all my additions using excel. I would also help coworkers around the office if they had any technology-related issues!
What has been your favorite memory working at Fleet Response?
I have had a lot of great interactions and memories while working at Fleet Response. My favorite experiences have occurred when working with the other interns on the project we were assigned or eating lunch together outside on nice days. It was always interesting to hear about everyone’s different roles within Fleet Response, and to bond over stories from high school and college.
How has the internship program impacted both your professional and personal growth?
My main takeaway from this internship was that no matter what position you work, there will always be a learning curve you must overcome and people to help you do so. Going into this internship, I knew I would have to spend some time learning before I could start working, but I didn’t expect there to be so many resources and co-workers I could refer to if I needed help. This has shown me that even in the professional world, you are not looked down upon by others when stuck on a task or job. Instead, everyone is there to support one another and provide guidance when needed!
Luke Peterson:
Describe the work you completed during the summer.
This summer I worked in the maintenance department doing follow up calls. Specifically, I spent most of my time requesting invoices on behalf of the Commonwealth of Massachusetts before their fiscal year ended. I also called body shops on the behalf of Terminix to check the status on catalytic converters. I also worked with all of the interns to update and redesign the Fleet Response Maintenance packet.
What has been your favorite memory working at Fleet Response?
My favorite memory has been interacting with all my coworkers and the leadership presentation series.
How has the internship program impacted both your professional and personal growth?
The internship has helped me improve my communication skills by talking to many different people each day in the office and on the phones. Also, the leadership presentations have been very informative hearing how different aspects of a business operate and how different leadership styles work on different people.
Bill Keller:
Describe the work you completed during the summer.
During the internship program, I worked in marketing and social media. I was tasked with managing a social media content calendar in which I scheduled posts, designed graphics and wrote copy. This allowed me to become more familiar with the services that we offer. I wrote several articles regarding our services, employee engagement, and company news. The intern team and I also had the opportunity to assist with our employee of the year event. With the help of the other interns, I created a Fleet Response TikTok account that accumulated over 5,000 followers and 2,000,000 video views in just under 1 month.
What has been your favorite memory working at Fleet Response?
Some of my favorite experiences at Fleet Response have been collaborating with the other interns and interacting with everyone in the office.
How has the internship program impacted both your professional and personal growth?
The internship program has impacted my growth in a number of ways. I have continued to develop my time management, organization and communication skills. Although this is my second summer with the internship program, I was able to learn more about each department and the leadership team through the weekly leadership presentations. I am thankful for this internship program for allowing me to develop my professional skills. I am excited to have an opportunity working at Fleet Response in a full-time role following the internship!
Emma Demming:
Describe the work you completed during the summer.
Throughout the internship, I was introduced to the claims system where I called and emailed different body shops for updates on vehicle parts, photos of damage, estimates, etc. The intern team and I also worked on a group project to completely redesign and update the preventative maintenance packet. All of the work that I did this summer was truly beneficial and I gained valuable experience working in a corporate setting.
What has been your favorite memory working at Fleet Response?
While working here, I have made a lot of great memories. Walking in on my first day, I was very nervous about the unknown. I had no idea what I was going to be doing for the company or what the culture was like. I realized that I had nothing to worry about and I was not the only one feeling that way. Working and interacting with the other interns has to be at the top of my list of favorite memories while working at Fleet Response. We have worked so well together throughout the summer and have had so much fun while making TikToks and completing the group project. Not only the interns, but the people that I met in the claims department during my first two weeks were so helpful and helped to ease my nerves.
How has the internship program impacted both your professional and personal growth?
This internship has greatly impacted both my professional and personal growth. For my professional growth, I learned so much about how a company is ran, what a company’s culture should truly be like, and how to handle customer service situations. For my personal growth, I was able to come out of my shell when working in group settings.
Cole Jones:
Describe the work you completed during the summer.
During the summer internship program, I was tasked with completing follow up claims for Discount Tire. I reached out to shops and the claimant to obtain information of what happened to the claimant’s vehicle. Additionally, I ensured that the information on the claimant is correct (address, email address, vehicle information), then obtained an estimate and photos for our adjusters. I also met with leaders from different departments to hear what they do, and how to be successful in a working environment. Throughout the program, the other interns and I worked on a final presentation for the executive team to revise the maintenance packet that is given to client’s drivers.
What has been your favorite memory working at Fleet Response?
My favorite memory at Fleet Response has been interacting with co-workers. All of the
interns, supervisors/managers, and other employees who I was able to build a connection
with was my favorite part. I enjoyed the Employee of the year event because I was saw how important work culture is for a business success.
How has the internship program impacted both your professional and personal growth?
This internship has been very beneficial to me for my future time at school and in the business world. Talking to shops, claimants, team members, and supervisors daily has increased my communication and social skills in a business environment. I used Microsoft Teams and Outlook as a way of digital communication that will benefit me in my future career.
Joseph Caspar:
Describe the work you completed during the summer.
I worked on Discount Tire claims. Much of my work consisted of contacting discount tire shops and claimants to obtain damage photos and estimates.
What has been your favorite memory working at Fleet Response?
I enjoyed helping set up the employee of the year event and seeing the company come together to celebrate their employees. This made me realize the importance of company culture.
How has the internship program impacted both your professional and personal growth?
The internship program improved my verbal communication skills, as well as my time management and organization. I believe these skills are very important to have in both my personal and professional life.
Devna Bliss-Hosack:
Describe the work you completed during the summer.
Throughout the summer I completed payouts for claims and made follow up calls and gathered information from claimants.
What has been your favorite memory working at Fleet Response?
My favorite memory working at Fleet Response was meeting new people at the employee open house.
How has the internship program impacted both your professional and personal growth?
The intern program has impacted my personal growth by allowing me to be more comfortable in a corporate setting. I have improved my communication and time management skills in both my personal and professional life.
Allison Katitus:
Describe the work you completed during the summer.
This summer, I followed up on claims on behalf of claims representatives. This helped to expedite the process and attended department presentations from different leaders throughout Fleet Response.
What has been your favorite memory working at Fleet Response?
My favorite memory of working at Fleet Response this summer was making TikToks with the other interns. It was fun to get creative and a great way to interact with each other.
How has the internship program impacted both your professional and personal growth?
The internship program has impacted my growth in many ways – customer service, time management, communication, leadership skills, and many more. I am excited to put these to use in both my schoolwork and future career.
We extend our gratitude to our interns for their support and wish them the best of luck as they return to their schools for the fall semester!
Interested in joining the Fleet Response team? Check out our Career Opportunities page to view open positions.