Fleet Response provides claims management, accident management, driver safety training, subrogation and other high-value services to:
- Companies that self-insure physical damage to truck and automotive fleets
- Specialty insurers seeking outsourced support to meet customer service and profitability requirements
- Delivery contract services challenged to meet the safety certification requirements of customers.
Built from an insurance background, we helped to create today’s risk-conscious model of fleet and accident management. We help you manage risk by working to reduce accidents, constrain the cost of vehicle repair, get vehicles back in service faster, and maximize reimbursement through subrogation.
Our brand promise is:
Flexibility: Customizing processes, programs and reporting to your needs, and supporting them with deep knowledge and a well-trained team.
Visibility: Providing best-in-class technology that allows immediate access to the current details of any claim or action – plus ready availability of broad performance metrics that support your company’s unique requirements.
Accountability: Making it our job to build a close partnership that supports your business, exceeds expectations and is as easy as working with your own team.
History
Fleet Response is a family-owned company that was founded by Ron Mawaka, Sr. in Cleveland, Ohio, in 1986 as Rental Concepts Inc. (RCI).
The original focus of the organization was to manage temporary business rentals. However, as the needs of our clients evolved, so did RCI, expanding in 1997 to include accident and maintenance management programs under the name Integrated Vehicle Systems (IVS).
In 2003, RCI and IVS combined to create Fleet Response, one company that offers comprehensive custom fleet services. A full safety program was added in 2005, and in 2012 we launched FleetSuite®, a proprietary online tool offering real-time access to claims, maintenance and safety data.
Fleet Response has grown steadily based on the value we offer to customers, and continues to operate on the founding principles of innovation, professionalism, accountability and effectiveness. Our clients include Fortune 500 companies with fleets ranging from 50 to 25,000 vehicles. With a nationwide network of vendors and more than 30,000 vehicle service providers, Fleet Response clients include insurance companies along with corporate, truck, rental, heavy equipment and government fleets.
Fleet Response has more than 130 employees who provide support for accident, maintenance, and safety programs. Our company has been named a Plain Dealer Top Workplace and featured as a growing firm in Crain’s Cleveland Business. We are a member of NAFA, RIMS, NAMIC and the National Association of Subrogation Professionals. We are I-CAR Gold certified, and every adjustor is I-CAR Platinum trained and ASE certified.
