Fleet Maintenance Management

Fleet Response’s Maintenance Management programs bring order to the most difficult aspects of keeping your fleet on the road. These programs provide accuracy, careful cost management, easy access for your drivers to familiar brand-name vendors and customization of maintenance schedules to meet your organization’s specific needs.

Our offerings include review and approval of all maintenance reports by ASE-certified technicians, 24/7 online access to the complete maintenance history of each vehicle and streamlined billing for national service providers.

Our fleet maintenance management offerings are based on these promises.

  • Flexibility: We’ll assemble the right combination of services to meet your needs, and integrate your policies and practices to ensure they meet organizational requirements.
  • Visibility: Our online reporting tools are easy to use and designed to deliver the data you need.
  • Accountability: Working with Fleet Response is seamless and easy. Helping to keep your fleet vehicles safe and reliable. 

Preventive Maintenance

Our Preventive Maintenance Program includes:

  • Guaranteed fleet pricing nationwide
  • National warranties through brand name vendors, including Bridgestone/Firestone, JiffyLube, Goodyear, Valvoline Instant Oil Change, Just Tires, Grease Monkey, Pep Boys, and National Tire & Battery
  • Customized maintenance schedules
  • Custom reporting
  • Centralized and custom billing

Major Mechanical Repairs

Fleet Response assists in controlling the cost of major repairs by carefully reviewing estimates, negotiating competitive prices and securing national warranties.

Our Mechanical Repairs Program includes:

  • National account identification cards with a pre-approved credit limit
  • National account purchase orders
  • Major mechanical repairs include engine and transmission replacements, air conditioning repairs, steering and suspension repairs
  • Alldata and Automotive Service Excellence (ASE) trained technicians

Glass Repair & Replacement

Our national network of glass vendors offers your fleet the most cost effective and convenient method of glass repair or replacement. One call to Fleet Response will connect you to our nationwide network of glass affiliates.

Our Glass Repair and Replacement Program includes:

  • Certified technicians to ensure quality and consistency of workmanship
  • Warranty on workmanship and leakage, regardless of location
  • Higher repair ratio, saving time and money
  • Mobile service (where available) at no additional charge
  • Current National Auto Glass Specifications (NAGS) price structure

24-Hour Roadside Assistance

Fleet Response offers 24-hour emergency and roadside assistance. If something should happen while your driver is on the road, have comfort in knowing emergency assistance is a toll-free phone call away. Our goal is to never leave your driver stranded.

Our Emergency and Roadside Assistance Program includes:

  • Towing
  • Battery service and jump starts
  • Flat tire assistance
  • Gasoline, oil and engine fluids service
  • Lock-out service

VISIBILITY

VISIBILITY is an exclusive, proprietary, custom built online tool offering access to real-time vehicle information and maintenance history 24 hours a day, 7 days a week. It was created and is maintained by our in-house team of application developers, which allows customer specific customizations as requested.

VISIBILITY Features include:

  • Password protected access to an unlimited number of users designated by your company including restricted access by corporate structure or system rights
  • Access to multiple standard ad-hoc reports including active fleet maintenance management vehicles, invoice activity, savings reports, and mileage gaps reports
  • Customizable StatCenter to view charts and graphs
  • Ability to communicate with Fleet Response representatives
  • System training offered anytime