18 May Fleet Response Mobile App
At Fleet Response, our mission is to provide innovative and effective services to our clients and maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Response is in our name, thus ensuring responsiveness and availability of all personnel and services to our clients. Especially during times of need, for example an auto-collision.
Advanced technology is the biggest trend impacting Fleet Response, allowing us to both create user apps and expand our products and service offerings. Apps are now an integral part of our daily micro-moments, with people spending an average of 30 hours per month in them, according to Nielsen. Apps play a key role in those I-need moments.
Fleet Response Mobile was launched in 2019. Our app is user-friendly and by leveraging its simple interface, is a fast and easy way to report non-injury, single vehicle claims, in addition to many other features. Fleet Response Mobile is built around your VIN. Designed to help you save time, Fleet Response Mobile can help you report a claim in the matter of minutes. Based on your unique qualifier, we identify your vehicle, company, and custom reporting processes.
Why Use Fleet Response Mobile?
1. Report a non-injury single vehicle claim, immediately when it happens. Our app allows users to upload photos of damage of their vehicle directly to the app.
2. Users have the ability to choose a repair facility as they are submitting the vehicle claim.
3. Upload photos and documents on previously reported claims directly to Fleet Response Mobile.
4. Receive claim updates from the Fleet Response Team through “My Claims”, as well as send notes to our claims team.
5. Request roadside assistance whenever, wherever you are.
6. Request and schedule glass repairs, when it is convenient for you.
7. Users have access to preventative maintenance data, all from the palm of their hand.
What Our Customers are Saying about Fleet Response Mobile?
“Submitting my claim through the app was super-fast and easy. I submitted a claim late one evening, submitting pictures and all my information. I received a call the next morning following up on the claim. Every Fleet Response representative that followed up with me on the progress were very respectful and friendly.”
“Fleet Response Mobile was so great! It saved me a lot of time.”
“I used Fleet Response Mobile to report three chips in the windshield that needed repair, and using the app was very prompt and efficient. Courteous and friendly service from all parties. I love Fleet Response Mobile! So much different than previous phoning in of reporting for glass repair or replacement. The app is rapid, easy and efficient to use, time zones didn’t matter.”
“Great experience and loved using Fleet Response Mobile.”
“I used Fleet Response Mobile to file a claim for windshield replacement – excellent app – very easy to use and straightforward.”
Is My Fleet Automatically Enrolled in Mobile Claims Reporting?
No, to use Fleet Response Mobile your fleet must be activated for mobile claims reporting. However, this is an easy process on our end and can be done immediately. Contact your Fleet Response representative and let them know you would like your fleet activated for Fleet Response Mobile.
How Do I get Fleet Response Mobile on My Phone?
Fleet Response Mobile can be downloaded from Google Play or Apple App Store. Once in the App store, search for Fleet Response Mobile. Download to your phone. Scan your VIN and enter your contact information, and the app will automatically set to your company’s custom reporting process.
To discuss your organization’s unique claims management, or to schedule a demo of Fleet Response Mobile contact Jodie Varner, Vice President of Client Engagement at Fleet Response, firstname.lastname@example.org.