17 Oct LOOKING BACK ON THE 2019 FLEET RESPONSE INTERNSHIP PROGRAM

At Fleet Response, people are our top priority, to ensure that we have the best people working for us we are interested about developing and nurturing young talent. Being able to have interns join our staff gives us a fresh approach, perspective, and energy our teams benefit from. They are tasked with important projects and responsibilities that assist our company to reach its objectives.

Throughout the Summer of 2019, Fleet Response hosted its second class of interns. This year’s interns joined us from universities from Ohio and Michigan and spent 12 weeks during the summer at our corporate office in Independence, Ohio. The interns focus was to gain business acumen from the fleet industry while working in a corporate office.

The 2019 intern class worked side-by-side with some of the industry’s top professionals in Subrogation, Claims, Finance, Maintenance and Business Development. Interns worked closely with a mentor, presented project findings, experienced career development, networked with Fleet Response employees, and experienced valuable on the job training.

Cole, a returning intern from 2018 and Junior at Ohio State University, stated “Who you work with has a large impact on your experience at work daily. I learned to never settle for less than your best at work.”

Cole spent his summer working with three departments: Subrogation, Claims, and Finance. His time was divided analyzing credit risk, fraud risk compliance, and daily follow up with accident claims.

What are the most important things you learned from your internship at Fleet Response?
I learned how to interpret the financial results of a firm, transform that data into meaningful and relevant evaluations, and make decisions based on those results.

 

Sam, a Sophomore at Miami University of Ohio, worked with the Maintenance and Subrogation departments. His positive and outgoing personality make working with him a breeze.

In the Maintenance department, Sam called body shops for invoices and researched price comparisons for Bridgestone and Firestone tires and would upload photos and final bills into the system.

While working with the Subrogation department, Sam started with URI theft claims checking to see if stolen units were recovered. After URI theft claims, he spent time working Heavy Equipment claims by contacting managers for estimates and photos and following up on repairs and requesting the final work order quote. At the end of the summer, Sam worked with Business Development working on Search Engine Optimization (SEO) and crosslinks for the website.

What are the most important things you learned from your internship at Fleet Response?
Effective communication between customers and coworkers. Adaptability and time management because many times I worked on several different projects at once and Search Engine Optimization.

Jordan, a senior at Miami University of Ohio, you would never see her at the office without her friendly smile. She spent her summer working with the Claims Department and Business Development.

In the Claims Department, Jordan assisted with claim follow-ups for both first and third parties. She used her optimistic personality to create and maintain relationships with customers by guiding them through the claims process and ensured the damages would be taken care of efficiently.

In the Business Development Department, she worked with fellow intern Nia, on a SEO/Crosslinks project for the Fleet Response website. The goal of this project was to increase the amount of time that a viewer spends on the website. This was done by analyzing each page on FleetResponse.com and adding related articles within the website along with creating hyperlinks that allowed the viewers to navigate easier throughout it. After analyzing each page, we then created SEO words that we thought best described each page and incorporated them into the website for viewers to discover our website easier.

What are the most important things you learned from your internship at Fleet Response?
I learned communication and collaboration skills. I also learned how to prioritize responsibilities and manage time efficiently insight into the business world along with lifetime advice from experienced hardworking people.

Nia, a Senior at Eastern Michigan University, is best described as selfless and inquisitive. No task was too much for her, as she regularly went above and beyond what was asked.

For the duration of the summer Nia worked with Business Development and Maintenance departments. Towards the end of the internship, Nia assisted with projects in the Call Center as well as the Claims departments.

Within Business Development Nia worked with fellow intern, Jordan, putting together accident maintenance packets for a new client and started working on the Search Engine Optimization project for the Fleet Response website mentioned above. Lastly, Nia updated information into the claims system and learned the operations of the front desk and even covered on her own a few times.

Within the Maintenance department, she called body shops to send in invoices. In addition, Nia worked on a scanning project and a Call Center project where she matched PO’s with the appropriate claim.

What are the most important things you learned from your internship at Fleet Response?
Working on the SEO and Crosslinks project, this has given me a new marketable skill that can be useful to any company as well as personally. Don’t be afraid to ask for help. Anytime I needed something I could ask an array of employees here and be able to get the help I needed. Everyone being approachable made asking for help simple and easy. Pay attention to everything that goes on. Especially when you’re amongst your colleagues and your supervisors. Being surrounded with such a vast amount of knowledge, it’s important to listen first and not just automatically respond. Just being in the room sometimes you can learn so much just by observing and listening than doing something firsthand.

The 2019 class of interns were a great group of students and truly worked hard throughout the summer. Thank you for another successful summer internship program and we wish you the best of luck. Fleet Response will be opening our internship program again for the summer of 2020, so make sure to check our careers page for available opportunities at fleetresponse.com.