6 Simple Keys to Ensuring your Fleet Vehicles are Repaired Correctly

Sources: Stuart Braun, Adjuster & Maintenance Manager, Fleet Response and Jason Tidmore, Claims Manager, Fleet Response

When a vehicle in your fleet is damaged, it’s the adjuster’s job to make sure the repairs are done right. It can get complicated. Here are 6 keys for returning vehicles to service safely, quickly and cost-effectively.

1. Blueprinting repairs – A blueprint is more than a repair estimate. It considers origin of parts, delivery, production timetables, and a repair strategy aligned with the fleet owner’s priorities. It streamlines the repair process and eliminates costly surprises. The better the blueprint, the better the repair.

2. Reviewing repair estimates quickly – Letting an initial repair estimate sit around creates cascading delays in returning the vehicle to service. At Fleet Response, 90% of estimates are reviewed within 4 hours so repairs begin quickly.

3. Knowing when to go OEM v. LKQ – Like Kind and Quality parts can save a lot of money, but the price of a part is only part of its cost. How long will it take to procure and deliver? What’s the cost of shipping? Will it fit right? It takes part-by-part experience to know when LKQ actually costs less.

 4. Minimizing supplements – 38% of all fleet repairs have supplements, which add cost and delay repairs. Fleet Response has cut that to just 20% through detailed fact-finding about the accident itself, and an experienced team that uses this insight to sniff out secondary damage before repairs begin.

5. Knowing when to do a visual inspection – Virtual review of repair estimates is fast and effective. But some claims require boots on the ground. “If you’re going to spend $35,000 to repair a $50,000 vehicle, and your gut tells you there’s a chance of a problem that hasn’t been identified, you don’t want to find out about it later,” Braun says.

6. Proactively driving production schedules – Rule of thumb: 1 day in the shop for every 5 hours of repair work.

Fleet Response tries to beat that clock by working closely with repair partners to plan every detail of the job. Everyone wins: Repair facilities see higher productivity, vehicles return to service sooner, and Fleet Response earns loyalty from the fleet managers, risk managers and insurance companies it serves.

Stuart Braun, Adjuster & Maintenance Manager at Fleet Response, grew up in a repair shop as a technician and manager. He’s been with Fleet Response since 2007. Before joining Fleet Response in 2016, Claims Manager Jason Tidmore spent 15 years managing property damage claims with a major insurance carrier.